Return & Refund Policy

YukiLab Aromatherapy — yukilab.online  |  Last updated: April 2026

1. Overview

At YukiLab, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. This policy applies to all products purchased on yukilab.online.

2. Right of Withdrawal (EU Customers)

To exercise this right, notify us within 14 days of receiving your goods by contacting us at the details below. You then have a further 14 days to return the item(s) to us.

3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Returned within 14 days of delivery
• Unused, unopened, and in its original packaging
• Not a personalised or custom-made product (e.g. personalised synergy blends)
• Not an unsealed cosmetic or aromatherapy product for hygiene reasons

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Essential oils and hydrosols that have been opened
• Candles that have been burned
• Personalised or custom synergy blends
• Items marked as final sale

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

6. How to Request a Return

To start a return, please contact us at:

Please include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with return instructions.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a tracked shipping service — YukiLab is not responsible for items lost in transit.
• Original shipping fees are non-refundable unless the return is due to our error.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 14 days of receiving the returned item.
• Refunds are issued to the original payment method.
• You will receive an email confirmation once the refund has been processed.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

10. Contact Us