Shipping Policy

YukiLab Aromatherapy — yukilab.online  |  Last updated: April 2026

1. Overview

At YukiLab, we take great care in packaging and shipping your aromatherapy products safely and promptly. Please read this policy carefully to understand how and when your order will be delivered.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Destinations

We currently ship to the following countries:

• Portugal (mainland, Madeira & Azores)
• Spain (mainland & Balearic Islands)
• European Union countries
• Other international destinations — please contact us before ordering

4. Shipping Methods & Estimated Delivery Times

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the carrier, destination, and external factors such as customs clearance.

5. Free Shipping

We offer free standard shipping on orders over:

• €35 — Portugal (mainland)
• €50 — Spain & EU countries

6. Shipping Carriers

We work with trusted carriers including CTT (Correios de Portugal), DHL, and GLS to ensure your order arrives safely. The carrier used will depend on your location and the shipping method selected at checkout.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website. Please allow up to 24 hours for tracking information to become available after dispatch.

8. Packaging

We package all orders carefully to ensure your products arrive safely. Essential oils and glass items are wrapped with protective materials. We also strive to use eco-friendly packaging materials wherever possible, in line with our commitment to sustainability.

9. Customs & Import Duties

For orders within the EU, no customs duties apply. For international orders outside the EU:

• Customs fees, import duties, and taxes may apply depending on your country.
• These charges are the responsibility of the customer.
• YukiLab has no control over customs delays or charges.

10. Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please:

• Check your tracking number for updates.
• Check with neighbours or your local post office in case of missed delivery.
• Contact us at contact@yukilab.online if your parcel is more than 5 business days overdue.

YukiLab is not responsible for delays caused by the carrier, customs, incorrect address details provided by the customer, or events outside our control (e.g. extreme weather, strikes).

11. Incorrect Shipping Address

Please double-check your shipping address before placing your order. If you realise you have entered an incorrect address, contact us immediately at contact@yukilab.online. We can only make changes before the order has been dispatched. YukiLab cannot be held responsible for orders delivered to an incorrect address provided by the customer.

12. Damaged Parcels

If your order arrives damaged, please:

• Take photos of the damaged packaging and products immediately upon receipt.
• Contact us within 48 hours of delivery at contact@yukilab.online.
• Include your order number and photos in your message.

We will arrange a replacement or refund for confirmed damaged items as quickly as possible.

13. Contact Us

If you have any questions about shipping, please get in touch: